After your order is successfully placed, you should receive an order confirmation at the email address provided during checkout. Keep this confirmation for your records and for any future support questions.

Contact us as soon as possible if you need to request a change or cancellation. We will review the order status and confirm what options are still available before dispatch.

Once tracking information becomes available, you can use our Order Tracking page to review the latest delivery updates associated with your shipment.

Orders are prepared for dispatch within 3–5 business days. Delivery time after dispatch depends on the shipping method and destination shown during checkout.

Tracking information is provided after your order has been prepared and handed to the carrier. Tracking updates may take a short period to appear after the shipping confirmation is sent.

First review the most recent carrier tracking update. If there has been no meaningful update or you need additional help, contact Cookease support with your order number so we can review the available information.

Review our Returns & Refunds information first, then contact support with your order number and the product you would like to return. We will provide the applicable next steps based on your order.

Contact us promptly with your order number and a clear description of the issue. Including photographs of the product and packaging can help us understand what happened and review the appropriate resolution.

Once a refund is approved and processed, the time required for it to appear depends on your original payment method and financial institution.

Product-specific dimensions, materials, features and available options are shown on the relevant product page when provided. Review these details before ordering to make sure the item is suitable for your kitchen and intended use.

Consider the way you cook most often, the space available for storage, the size and proportion you prefer and the care requirements of each material. Our Buying Guide offers additional guidance for comparing everyday kitchen pieces.

We aim to present products as clearly as possible, but screen settings, lighting conditions and natural material variation can affect how color and texture appear.

Review the product information and any care instructions provided with the item. Wash or prepare the product as recommended before first use, and make sure it is appropriate for the cooking method, temperature or surface you intend to use.

Care requirements vary by material and product type. As a general approach, use gentle cleaning methods, avoid unnecessarily abrasive tools and follow any product-specific instructions provided with your item.

Allowing kitchen products to dry properly before storage helps keep surfaces cleaner and reduces prolonged exposure to moisture. This is especially useful for frequently handled tools and pieces stored in enclosed spaces.

Store products clean and dry, with enough space to avoid unnecessary pressure, scratching or trapped moisture. Organizing frequently used pieces where they can be reached comfortably also makes everyday kitchen routines easier.