Cookease / Returns & Refunds
A clear path when something is not right.
We want return and refund questions to feel straightforward. Start by contacting our support team with your order details so we can understand the situation and guide you through the appropriate next step.
At A Glance
Simple, considered support.
Contact us first.
Send your order information and the reason for your request before returning an item so the appropriate next step can be confirmed.
Keep items together.
Retain the product, included parts and relevant packaging while your request is being reviewed whenever reasonably possible.
Follow the confirmed route.
Return eligibility, instructions and refund handling depend on the circumstances of the order and the terms in our Refund Policy.
Return Process
From question to resolution.
Return requests are easier to review when the order information and condition of the item are clear from the beginning.
Tell us what happened.
Contact support with your order number, the product name and a concise description of your request. If the concern relates to visible damage, including clear photographs can help with the review.
Wait for return guidance.
Please wait for the applicable return instructions before sending an item back. This helps make sure your return is directed and documented correctly.
Prepare the item carefully.
If a return is approved, follow the instructions provided and package the item securely together with the components that are relevant to the return.
Review and refund handling.
Once the applicable return has been received and reviewed, any eligible refund is handled according to the terms that apply to the order. The time required for funds to appear can also depend on the original payment method and financial institution.
Before Returning
Keep the return easy to identify.
Keeping the item and its related parts together helps reduce confusion during review. The exact requirements for an eligible return are governed by the Refund Policy and the instructions provided for your request.
Order Information
Keep the order number and the email used for the purchase available when contacting support.
Product Condition
Avoid unnecessary use or modification of an item while a return request is being considered.
Included Parts
Keep relevant accessories, removable components and accompanying pieces together whenever possible.
Return Instructions
Use the return instructions confirmed for your request rather than sending a package to an address without prior guidance.
Refund Notes
What happens after review.
Refund handling depends on the outcome of the return review, the order details and the payment method originally used.
Eligibility
A return request is reviewed against the terms that apply to the order. Please refer to the complete Refund Policy for the governing conditions.
Payment Method
When a refund is applicable, it is generally handled in connection with the payment method associated with the original order, subject to the applicable transaction process.
Processing Time
After a refund is processed, the time required for the transaction to appear can vary by payment provider, card issuer or financial institution.
Common Situations
Tell us the right details.
Item Arrived Damaged
Contact support with your order number, a description of the damage and clear photographs of the item and relevant packaging.
Different Item Received
Let us know which item was expected and which item arrived. A photograph of the received product can help us understand the issue.
Return Question
Include the product name, your order number and the reason for the return request so we can provide the relevant guidance.
Refund Question
If a refund has already been confirmed and you have a question about its status, provide the order details when contacting support.
Complete Terms
Review the policy that applies to your order.
Eligibility, return conditions, exclusions and refund handling are governed by our current Refund Policy. Review the complete policy before sending an item back.
Customer Support
We are here to help.
For return, refund or order questions, contact Cookease with your order information and a short description of what you need help with.
Cookease / Kitchen, Dining & Cooking / Thoughtful Everyday Objects